Terms and Conditions


The terms and conditions under which Family Law Decisions Limited registered at KMA Accountancy, Progress House, 17 Cecil Road, Hale, Altrincham, Cheshire WA15 9NZ  (email: [email protected]) provide services as McKenzie Friends or Litigation Friends are as follows:

I – Roles and Responsibilities

1 We will use our best endeavours to attend hearings that we have undertaken to attend.
a) If unforeseen circumstances prevent our attending, we will recommend or suggest someone else who might be able to attend in our place.
b) Any advance payments received for attendance at Court will be returned within 5 business days should unforeseen circumstances to ourselves prevent our attending.

2 We will consider the papers supplied to us before any hearing and will make suggestions and recommendations as we see fit.

3 We may not have trained as lawyers and we make no warranties or representations of any kind with regard to our advice and suggestions and we are not personally responsible or liable for decisions made by the client, the court, or other parties.

4 Our attendance at court implies that we will liaise and/or negotiate with other parties and/or their representatives or other professionals as appropriate. If so allowed by the Judge, we will make notes and put forward suggestions to the Judge or the client as appropriate.

5 We will maintain client confidentiality at all times, with the exceptions below:
a) We may discuss relevant anonymous details of cases with our own advisors (who may be professionals or laypersons) for the express and sole purpose of assisting the client’s case.
b) We may discuss details of cases with the appropriate authorities if we consider a child to be at serious risk of harm.

6 Our clients are under no obligation to avail him- or her of our services.
a) Contracts may be suspended under III s.11.
b) Contracts may be terminated under III s.12.

II – Costs

7 Our charges will be £70.00 + VAT per hour for work undertaken in relation to the case. Generally, our services are secured by a Fixed Fee and the hourly rate may not be relevant.
a) Travel (our fuel mileage/tickets is included in the Fixed Fee rate up to one hours travel) to and from Court or meetings.
b) Disbursements including but not limited to assistance with statements/telephone calls/emails will be charged at the rate in s.7 or included in the Fixed Fee price.
c) Our attendance at Court is dealt with within a Fixed Fee price provided in advance.
d) Travel and Attendance at Court payments are required in advance of a hearing before our attendance at Court is confirmed.
e) Disbursements costs incurred prior to hearing required (whichever is the earlier) at least 3 business days in advance of hearing or within 5 business days of invoice.
f) Our Fixed Fee quote will cover accommodation and travel costs unless notified separately.
g) Fixed Fees when agreed are payable in advance of a hearing before confirmation of our attendance and provision of services is confirmed.
h) In the event of a hearing listed for multiple days (e.g. final or fact-finding) concludes earlier then a cost of £210.00 + VAT is made for each day our attendance is not required at Court. Reimbursement of remaining monies minus our costs already incurred for services and attendance will be made within 21 business days.

8 In the event that you are awarded costs, you will be unable to recover our fees from the other side; costs are relatively rarely awarded in Children cases.

9 In the event of our costs accrued not being settled within 30 days of the presentation of our invoice, we reserve the right to add interest at the rate of 2% to be added monthly (24% p.a.) to the outstanding balance.

10 Payment methods include PayPal, credit/debit cards, bank transfer. Account details for payments are included in our Formal Invoices.

III – Termination

11 The client may suspend the contract at any time, subject to outstanding obligations under II – Costs.
a) Any return travel is charged at the rate specified in II s.7

12 The client may terminate the contract at any time, subject to outstanding obligations under II – Costs.
a) Any return travel is charged at the rate specified in II s.7

13 If the client terminates or suspends the contract with fewer than 30 days’ notice in advance of a case management hearing, s/he will be charged a cancellation fee of £140.00 + VAT in addition to outstanding obligations under II – Costs.
a) No further obligations are incurred for unavoidable cancellations by the Courts or other parties than the client.
i. Such cancellations should be communicated to us as soon as possible.
b) The cancellation fee does not apply to instances of unavoidable circumstances.
c) Any advance payments received for attendance at Court will be returned within 21 business days, with the exception of disbursements already accrued and the cancellation fee should you terminate or suspend the contract.

14 We reserve the right to terminate or suspend the contract and thereby discontinue acting as McKenzie Friend or Litigation Friend at any time and for any reason, without being obliged to provide an explanation.
a) Any return travel is quoted within the Fixed Fee unless notified separately.
b) Any advance payments received for attendance at Court will be returned within 21 business days should we terminate or suspend the contract.

IV – Additional Information

15 We may be members and/or part/full-time employees of charities and other organisations which have no responsibility whatsoever for our activities as a McKenzie Friend/Litigation Friend and are themselves not responsible for any guidance or suggestions we might offer. We are not paid by them for anything we do as a McKenzie Friend or Litigation Friend.

16 Family Law Decisions Limited has put in place professional indemnity insurance for associates working for Family Law Decisions Limited primary clients and the company has liability insurance. The cover is renewed each year and the applicable insurer may change from year to year.

17 Family Law Decisions Limited are Information Commissioner’s Office (ICO) Certified.

18 Family Law Decisions Limited are General Data Protection Regulation (GDPR) compliant.


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