Privacy Policy

Effective date: July 19, 2024

FL Decisions Limited (“us”, “we”, or “our”) operates the http://familylawdecisions.co.uk/ website (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve our Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from Terms & Conditions

Definitions

• Service: The website http://familylawdecisions.co.uk/ operated by FL Decisions Limited.
• Personal Data: Data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
• Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.g., the duration of a page visit).
• Cookies: Small pieces of data stored on your device (computer or mobile device).
• Data Controller: FL Decisions Limited, who determines the purposes for which and the manner in which any personal information is processed.
• Data Processor: Any natural or legal person who processes data on behalf of the Data Controller. We may use the services of various service providers to process your data more effectively.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected:

• Personal Data: We may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include:
  • Email address
  • First name and last name
  • Phone number
  • Address, Postal code, City
  • Cookies and Usage Data
• Usage Data: We may collect information on how the Service is accessed and used. This may include information such as your IP address, browser type, browser version, pages you visit, and time spent on those pages.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Use of Data

FL Decisions Limited uses the collected data for various purposes:

• To provide and maintain our Service
• To notify you about changes to our Service
• To provide customer support
• To gather analysis to improve our Service
• To detect, prevent, and address technical issues
• To provide you with news, offers, and information related to our services, unless you opt out

AI Processing and Consent

We may use artificial intelligence (AI) tools to assist in drafting documents and processing personal data. The use of AI will only occur with your explicit consent, which we obtain via a Google Form prior to commencing work.

• Purpose of AI Processing: AI tools help us draft documents more efficiently. Personal data shared with these tools may include information relevant to your case, such as names, case details, and other legal information.
• Data Security and AI: We ensure that all data processed via AI tools is handled securely, with encryption in place. However, we rely on the AI service provider’s privacy practices and security measures.
• Opting Out: You may refuse consent for AI processing. You can withdraw consent at any time by contacting us in writing.

Transfer of Data

Your information, including Personal Data, may be transferred to—and maintained on—computers located outside of your jurisdiction, including contractors based in internationally.

• Data Transfers to Third Countries: We ensure that any transfer of personal data outside the UK is done in compliance with applicable data protection laws. For transfers to countries outside the UK we rely on Standard Contractual Clauses (SCCs) or similar safeguards to ensure your data is protected.
• Contractor Use: We may share your data with trusted contractors who are bound by confidentiality agreements and required to comply with GDPR standards.

Retention of Data

FL Decisions Limited will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, including to comply with legal obligations, resolve disputes, and enforce our agreements.

Usage Data may be retained for a shorter period unless used to improve the Service or for security purposes.

Disclosure of Data

FL Decisions Limited may disclose your Personal Data in the following circumstances:

• To comply with a legal obligation
• To protect the rights or property of FL Decisions Limited
• To prevent or investigate wrongdoing related to the Service
• To protect the safety of users of the Service or the public
• To protect against legal liability

Security of Data

We strive to use commercially acceptable means to protect your data, including the use of encryption for data processing and transfers. However, no method of transmission over the internet is 100% secure.

Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA) or UK, you have the following data protection rights:

• The right to access your data
• The right to rectify inaccurate data
• The right to object to data processing
• The right to restrict processing
• The right to data portability
• The right to withdraw consent at any time (without affecting the lawfulness of processing based on consent before its withdrawal)

You can exercise these rights by contacting us.

Service Providers

We may employ third-party service providers to facilitate our Service or assist with data processing. These providers have access to your Personal Data only to perform tasks on our behalf and are obligated not to disclose or use it for other purposes.

Analytics and Payments

We use Google Analytics to track website traffic, and third-party payment processors like PayPal and GoCardless to handle transactions. These processors adhere to high standards of security, including PCI-DSS.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Changes will be posted on this page, with the updated effective date.

Contact Us
For questions about this Privacy Policy or your data, please contact us at:

FL Decisions Limited
27 Ricards Road, London, England, SW19 7ES