Hiya Tom,

Apologies I’m sending this directly to you, but I struggled to find an email address for a main point of contact.
I just wanted to say a massive thank you for going into as much detail as you did and giving me open and honest information about my enquiry. You also did it so quickly and were very accommodating. Truly a pleasant experience and your interpersonal skills really put me at ease.
I wish you all the best in the future!

Kind Regards
Ms P. (Leicestershire)